FREQUENTLY ASKED QUESTIONS

Q. How long will it take to get my order?

We make to order so need a little bit of time for production + aim to dispatch your item(s) within 7-10 working days. There are times when things get a little crazy so we ask for your patience at those times but will always let you know if there is a delay. Please allow up to 2 weeks for your garment to be produced then dispatched at these busy times.

If you need something for a specific date please DM or email us at hello@thisiswildehouse.com to ensure we can meet your deadline

Q. Do you do returns?

We do not accept returns on any MADE TO ORDER products unless there is a fault in the construction, print or fabric.

Why? Because we are a tiny brand who make everything to order from our uk studio in a bid to reduce waste. We have made every effort to ensure that all the sizing / fit guidelines are clear for the customer to see before purchasing + we have a rigorous quality control procedure to ensure minimal / zero faults.

Q. How do I know what size to order?

We mostly offer 2 sizes SM + ML + our designs are deliberately oversized so click on our size guidelines box on our home page to learn more.

Each product page on the website has full garment dimensions and we pride ourselves on being size inclusive so custom size variations.

Please double check the sizing before placing your order.

get in touch @ hello@thisiswildehouse if you need further guidance or have a custom fit query.

Q. Where do you deliver to?

Anywhere!! We will deliver far and wide to spread the wildehouse love + are happy to send to Europe + the rest of the world. We advise you contact us before you order and we can advise on up to date shipping costs + preferred couriers

UK delivery is currently via Royal Mail Tracked 24.

Q. Are your products easy to look after?

Yes!! We use premium fabrics / materials + all clothing is machine washable at 30-40*. We would not recommend tumble drying + all prints should be ironed on the back to release any creases and they will never fade. bags can be machine washed low or sponge cleaned

Our products are made to last with each piece designed, cut, constructed, printed or finished by hand in our UK studio. The embroidered products are created in a local factory then finished in-house.

Q. Why only make to order?

When i started wildehouse i wanted to step away from fast fashion and return to creating individual, design led products by hand.

Embracing slow fashion, not being held to seasons or trends + holding zero stock are the key bases from which we work.

We are not a high street retailer so our prices reflect the way we produce. Each piece is a limited edition not mass produced + we aim to keep our costs as low as possible for our customers. Whilst still trying to make a living.

Q. Where else can i buy wildehouse?

Currently you can only buy wildehouse from our website. Our childrenswear pieces can be ordered directly from us through instagram or our contact form.

Q. Do you sell wholesale / to other retailers?

We had a number of stockists in japan until the pandemic hit + for now have decided to keep it solely available from our website.

Q. Why buy wildehouse?

Because it’s bloody brilliant, thats why + its designed to make you smile + wrap you up in a big sweatshirty bubble.

If you have any other questions or would like further information please contact us via our online form or at hello@thisiswildehouse.com As we are Always happy to help!